This governs the manner in which OneandKo collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by OneandKo.



We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.



We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.



Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. 



OneandKo collects and uses Users personal information for the following purposes:

  • To improve customer service
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.



We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.



We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.



Advertising partners who may set cookies may deliver ads appearing on our site to Users. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.


Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at



Please note that an inactive account constitutes any account that does not have any activity such as, logging in, messages to customer service, orders, etc. via a registered online account for more then a 365 day period.

Should this happen the registered e-mail and all information contained therein such as orders, wishlists, contact information, or anything regarding the account will be deleted.

Any registered e-mail account that is deleted may be re-registered for a new account.

OneandKo will not be responsible for any information that is lost due to such inactivity.



All products advertised, sold or described from this website in relation to OneandKo and it’s employees are done to the best of our ability with no warranties expressed or implied. OneandKo or its parent company will not be held liable for any injuries or damage incurred due to improper use of any of its products.



All instances of Credit/Debit Card Fraud or theft will be prosecuted to the fullest extent of the law.

In order to help mitigate fraud we may at times request that you fill out a credit card authorization form – if such is necessary detailed instructions will be sent via e-mail.

We reserve the right to cancel any order that we deem fraudulent or suspicious.



Please Note  – The terms and policies listed below are non-negotiable and subject to change without notice.  They apply to each order or return placed on the website or through any of our social media channels.



Any shipping delivery date provided by either a shipping carrier or OneandKo personnel are estimates only.  Weather, route, or other uncontrollable circumstances may cause your package to be delayed and delivered beyond what is estimated.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

In the instance of a flood or other natural disaster which may render your delivery address inaccessible, please let us know before your order is dispatched and we will either hold on your delivery or ship to an alternate address if available. Where you fail to inform us or an alternate address is unavailable, please arrange to meet the dispatch rider at the closest accessible location to your address. Our delivery partners will not risk their lives or destruction of delivery tools to fulfill a delivery. In the instance where a delivery is attempted and unsuccessful for reasons outside Oneandko’s control which include but are not limited to an inaccessible location, unavailable recipient, unreachable recipient, wrong phone number, switched off phone, wrong address etc, delivery may be reattempted at a fee or a pickup may be arranged from the delivery company’s office within a stipulated timeframe (usually 24 to 48 working hours). If both options are not possible, the order will be cancelled and a store credit will be issued to be used within the period of a year. Delivery fee paid will be forfeited. If the customer does not want a store credit, 40% of the value of the item will be refunded.



Thank you for shopping at If you are not entirely satisfied with your purchase, we are here to help. We advise you inspect your products upon delivery. You have 24 hours to schedule a return with our customer service reps by calling the hotline or sending an email to

To be eligible for a return, your item must be unused and in the same condition that you received it. Item must be in the original packaging and needs to have the receipt or proof of purchase.

We do not offer returns or exchanges for sale items as they are final purchases. Wholesale orders once dispatched, can also not be returned or exchanged. Items scheduled for pickup from any of our delivery partners have 48 hours from when item is ready for pickup to be eligible for a return. You are responsible for cost of shipping a return and it’s replacement unless we shipped the wrong item. We do not offer returns on international orders (Orders shipped outside Nigeria) at this time.



Refunds take 24 to 72 working hours to be processed. Once we receive your item, we will inspect it and notify you that we have received your returned item. We only issue refunds for errors in orders (shipped wrong item). In the absence of an error in your order, you will either receive a replacement item or a store credit which can be used to purchase any item of similar value within a year of receiving credit. Please note items purchased at a sale price cannot be returned and store credit cannot be rolled over after a year elapses. If for any reason you overpay, the difference can be used to purchase an extra item or converted to a store credit. We do not issue refunds in this instance either.



OneandKo has the right to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.



By using this site or any of our social media channels, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not purchase our products. Your continued use of the site or any of our social media channels following the posting of changes to this policy will be deemed your acceptance of those changes.



If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


telephone: +2348083499893