Delivery times and charges?
Deliveries are within 1-3 working days from dispatch between the hours of 9am-5pm for Lagos orders and 2-5 working days from dispatch for orders outside Lagos. For international orders, delivery occurs within 2 to 5 working days from dispatch for Express delivery and 7 to 21 working days from dispatch for standard delivery. Orders are typically processed and shipped out within 24 hours of payment confirmation. Adverse weather or other events may cause delays however OneandKo will do its best to process orders immediately following such delays.
In some cases a signature may be required but if nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery. Kindly ensure you are up to date with details of your order to ensure successful delivery by checking your account updates frequently. If you will not be available within the delivery period, please let us know so we can reschedule delivery. LAGOS Standard Delivery costs N1,000 flat on all orders. FOR OTHER STATES in Nigeria, Standard Delivery costs N2,500 flat on all orders for home delivery and 1,900 for pickup from a pickup point in your state (pickup service is not available for all states).International delivery rates vary depending on location and weight of order. Please kindly place order on site for accurate international shipping estimate for your location. Please note that delays in delivery may occur during public holidays.
Do you offer payment on delivery?
Unfortunately, we do not offer this service at this time.
Do you deliver to offices?
Yes, you can have your orders delivered to any address within our coverage that is convenient for you. You can also enter delivery instructions when you are placing your order e.g. “leave with receptionist Rosemary”. However, OneandKo is not liable for any parcels lost or stolen if the carrier follows specific delivery instructions.
Are there any restrictions or limitations for Standard or Express Shipping Orders?
Some restrictions may apply. Orders exceeding weight or size may require additional postage. We will make every effort to ship your items together in one package within a similar time frame. Should multiple packages be shipped we will e-mail confirmation and tracking for each separate package. In certain cases we may contact you with a quote if additional charges or shipping times are added beyond what is originally estimated.
Do you ship internationally?
Yes, we are happy to ship internationally to all allowable countries. Shipping times and prices vary. Shipping price is subject to change based on the weight of your package. You will be contacted if your shipping cost goes higher than our estimated cost on the site for your region. Items shipped outside may be subject to customs delays, tariffs, duties, taxes and/or VAT prior to delivery and are the sole responsibility of the customer. OneandKo does not charge or collect any fee other then what is paid at the time of your purchase.