How do I return an item?

We work hard at ensuring you are happy with your purchase but in the unfortunate incident where you have been sent wrong products, we will arrange a pick up on our tab if we are informed within 24 hours of your receiving said product and process an exchange or full refund where item is out of stock. However, if you want to return an item for other reasons, we will exchange any product that you are not satisfied with if we are contacted within 24 hours of receipt and the item is returned in an unused condition (unworn, unwashed, and with the tags still attached). If assessed and the product does not meet up with our return policy, the sender will have to pick up same item from our office or pay for shipping and money will not be refunded. Please kindly check that style, length, size and colour are in line with what you want before placing your order. Please see size guide on home page for O.N.E clothing orders.  Shipping Charges for Returns are same as the delivery charge for that area when contacted within the stipulated time frame and condition as the courier regards this as a new delivery. Refunds where applicable, will be paid by bank transfer. Please allow three working days for refunds to be processed. Please note that returns aren’t possible for international orders at this time. Items purchased at a discount can also not be returned.

 

Can I exchange or get a refund on an item that was for pick up?

If you choose the pick up option, you can exchange or get a refund for an item if you pick up and raise complaint within 24 hours of picking up your order and item meets requirements for exchange or refund. A store credit will be issued where item does not meet our refund policy. Orders picked up after 48 hours of pickup notification will only be exchanged if they have a factory fault. All refunds will be paid through bank transfer.

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